Customer Care Agent Jobs in British Columbia 2025

We are currently seeking Customer Care Agents who are customer-focused and impassioned. These agents will serve as the initial point of contact for injured workers, employers, the medical community, and advocates who are contacting WorkSafeBC.

The Customer Care Agent is essential in the support of our customer service initiatives, as they possess a comprehensive understanding of all compensation services functions. In this position, you will be accountable for the following responsibilities:

managing incoming phone claim inquiries, providing clients with pertinent information to address their inquiries and concerns, ensuring that any missing or conflicting information is collected through a review of the information on file or by gathering information that may necessitate outbound phone calls, matching information to validate claims, reviewing claims to determine the appropriate injury code, and performing any other related tasks as assigned.

Check Also: Ambulatory Data Jobs in British Columbia – Apply Now

How you will contribute: You will facilitate the connection between individuals and the services and solutions they require.

Where you work:

At WorkSafeBC, we provide a hybrid work model that integrates remote and in-office work, contingent upon the operational requirements of the position.

What you’ll do:

• Manage incoming phone claim inquiries and respond to calls from a variety of stakeholders regarding worker claims and services.
• Collect essential information for the claims file, which may necessitate making outbound phone calls to physicians, employers, and workers.
• Ensure that WorkSafeBC has the necessary information to make timely decisions by analyzing information and understanding the claims process.
• Examine the claim file for conflicting information and ensure that it is reviewed, analyzed, and matched to the appropriate party and/or claim file in a timely manner.
• Maintain a professional and sensitive demeanor when communicating with clients and other stakeholders
• Obtain the necessary information from clients, resolve any inquiries or concerns that may have been raised, and deliver exceptional customer service.
• Educate clients and other stakeholders on claims processes and requirements, gather information through inquiry, and actively listen to identify problems or barriers to obtaining the necessary information.

Is this a good fit for you?

We are seeking individuals who are capable of:

• Respond to a diverse array of clients regarding time-sensitive matters in a manner that is respectful, courteous, tactful, and empathetic.
• Explicitly and precisely convey information in a professional and assertive manner, at a level that is suitable for the audience.
• Acquire and evaluate pertinent information and facts in a timely manner.
• Establish and sustain rapport with a diverse array of individuals in challenging situations by engaging in diplomatic, empathic, and objective communication.
• Work between the hours of 7:00 a.m. and 7:00 p.m., as determined by operational requirements.

Gain additional information: Discover the impact that Chelsea, a Customer Care Agent at WorkSafeBC, has on the lives of British Columbians.

Your educational and professional heritage A diploma or degree in

• The capacity to promptly and precisely compose
• A minimum of 12 months of experience in customer service that is relevant
• Excellent English language abilities, including reading comprehension, penmanship, and office grammar.

Equivalent combinations of education and experience will be assessed.

Important to know:

In order to finalize any employment offer, you must:

• Verify your legal right to labor in Canada.

Who we are:

At WorkSafeBC, we advocate for the establishment of safe and wholesome work environments throughout British Columbia. We collaborate with employers and employees to avert injury, disease, and disability and to save lives. We offer compensation and assistance to injured workers during their recovery, rehabilitation, and secure return to work in the event of work-related injuries or diseases. We are grateful for the opportunity to provide services to the 263,000 registered employers and 2.49 million laborers in our province.

What’s it like to work at WorkSafeBC?

It is stimulating, rewarding, and challenging. Our positions provide opportunities for professional development and diversity. The labor we perform has a daily impact on individuals and alters their lives. Our actions are significant, as are the individuals we serve.

Building a team that reflects the diversity of the individuals we service is essential for our capacity to make a meaningful impact. This team should be comprised of a diverse array of individuals with a wide range of skills, knowledge, backgrounds, abilities, and experiences. We are dedicated to cultivating a work environment that is inclusive, supportive, and welcoming, allowing all individuals to contribute in their truest form.

Learn more: Discover who we are.

Benefits:

• Opportunities for Growth and Job Stability
  There is an ongoing demand for competent customer care agents in a variety of industries, including retail, technology, telecommunications, healthcare, and finance.
• Competitive Salary and Benefits
  Numerous customer care agent positions in British Columbia provide competitive compensation, as well as incentives or commissions that are contingent upon performance.
• Work-Life Harmony
  Numerous customer care positions provide agents with the opportunity to work around their personal schedules, particularly in contact centers that operate around the clock.
• Enhancement of Skills
  Verbal and written communication skills are enhanced through daily interactions with consumers in these positions.
• A Workplace That Is Diverse
  As a customer care agent in British Columbia, you are frequently exposed to a diverse array of cultures, perspectives, and languages, which can enhance both your professional and personal life.
• Personal Satisfaction Assisting Others:
  Customer care positions offer a sense of satisfaction to individuals who derive pleasure from assisting others by resolving issues and enhancing their customers’ experiences.
• Accessibility
  The positions are relatively accessible to those who reside in or around significant cities such as Vancouver and Victoria, as there are numerous customer care centers in these areas. Furthermore, these positions frequently do not necessitate advanced degrees, rendering them accessible to a diverse pool of candidates.
• Diverse Employment Opportunities
  A customer care agent’s responsibilities are not constant. Agents may engage in a variety of roles, including technical support, billing inquiries, product assistance, or account administration, which provides a diverse range of opportunities to maintain interest.

Learn more: Find out what we offer.

Salary: $28.07/hourly

Want to apply?

• Applications are accepted immediately; however, they must be submitted by 4:30 p.m. PST on the closing date.
• Please be advised that assessments will commence prior to the closing date.

We strongly encourage all qualified candidates to submit an application. When submitting your application, please send an email to Recruitment Testing Accommodation (SM) if you require an accommodation during the assessment process.

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