Contact Centre Talent Community Jobs in Manitoba 2025

Are you interested in acquiring valuable experience in a fast-paced, thrilling customer service environment? Manitoba Public Insurance is currently accepting applications for permanent part-time Customer Care Agent 1 positions in our Contact Centre.

As this is a Talent Community pool, we will only contact candidates if they have been selected for the next steps and if there is a current employment need.

As the Customer Care Agent 1, you will be responsible for completing transactions, including the opening of claims and the scheduling of appointments. Additionally, you will be expected to address inquiries regarding insurance, bodily injury, driver licensing, and registration. The responses that are necessary are conventional and adhere to the current documentation and procedures.

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The Customer Care Agent 1 ensures that the information entered in the appropriate system is accurate throughout all transactions. The position ensures that Manitoba Public Insurance (MPI) adheres to established business rules, policies, and procedures, while also providing exceptional customer service.

Contact Centre Talent Community Jobs in Manitoba 2025

Responsibilities:

• Respond to standard incoming contacts in accordance with the established service standards for MPI policies and procedures. Contacts may encompass the following categories:
• Opening new claims in accordance with MPI claims handling procedures, ensuring that the claimant provides all pertinent information and that coverage is verified through the use of effective interrogation techniques.
• Informing claimants of the procedures to be followed when filing a claim, the applicable coverage, and the MPI-approved process for processing the claim.
• Organizing contacts in accordance with established protocols for the purpose of reporting.
• Utilizing the computer system’s technology to schedule the essential appointments.
• Performing fundamental insurance and drivers’ licensing transactions in accordance with defined and highly standardized processes, as well as providing clients with pertinent information.
• Locate the necessary information to address inquiries by searching knowledge management databases.
• In an effort to properly address inquiries, it is imperative to cultivate and preserve an understanding of MPI policies and procedures.
• Ensure that personal contact handling performance is in accordance with established service standards and key performance indicators (KPIs) and that personal performance issues are actively addressed.
• Actively engage in the identification of opportunities to enhance the quality of departmental services.
• Collaborate with colleagues and supervisors to foster a collaborative atmosphere in which all personnel contribute to the successful completion of tasks and the management of responsibilities.

Qualifications:

• A high school diploma or an equivalent qualification.
• Three years of experience in a contact center, administrative office, or customer service.
• French language services (FLS) are a significant asset.

Benefits:

• Exclusive Job Opportunities:
  Obtain early access to job openings prior to their public announcement. Talent community participants may be prioritized by employers during the recruiting process.
• Professional Development and Advancement:
  Numerous contact centers provide training programs to enhance communication, problem-solving, and customer service abilities. Opportunities for internal promotions to managerial and supervisory positions.
• Competitive Compensation and Job Security:
  Benefits such as health insurance, paid leave, and retirement plans are frequently included in contact center positions, which are frequently full-time. Competitive salaries with the potential for performance-based incentives and bonuses.
• Work Options That Are More Flexible:
  Numerous employers provide remote or hybrid employment opportunities. Work and personal life can be more easily reconciled with the availability of flexible schedules.
• Community Support and Networking:
  Participating in a talent community facilitates professional connections and peer networking. Mentoring, seminars, and assistance from industry professionals are accessible.
• Enhancement of Skills for Future Careers:
  Enhance technical support, sales, and communication abilities that are applicable to a variety of industries. Acquire valuable experience for prospective positions in sales, administration, or customer relations.

Financial security:

We provide financial security by providing the following:

• certified pension plan
• group, dependent, and optional life insurance coverage
• insurance coverage for critical illnesses
• medical leave to accommodate temporary disability
• long-term disability

Wellness:

We provide programs that emphasize the importance of fostering a healthy workplace culture and the ability to strike a balance between work and personal responsibilities. This encompasses:

• vacation entitlement
• parental, maternity, and adoptive absences
• family responsibility and bereavement holidays
• employee and family assistance program
• mental health programming
• wellness account and discounted gym memberships

Diversity and inclusion:

Manitoba Public Insurance is of the opinion that diversity and inclusion are beneficial. We regard ourselves as a barrier-free organization that embraces and values the diversity that individual values, beliefs, and practices contribute to our work environment.

Employee Recognition:

It is crucial to acknowledge the contributions of our employees. We not only acknowledge employees as they reach significant career milestones, but we also provide numerous opportunities for leaders and colleagues to commend one another for their contributions.

Professional Development:

We are committed to the professional development of our employees, which is why we provide assistance in maintaining their skills. We provide an educational assistance program, professional development, and in-house training.

Safety and Health:

We provide technical expertise and assistance to support employee activities in safety and health, as well as a variety of safety, health, and workplace policies and programs, in order to foster a safe and healthy work environment.

For More Info:

Email Your CV, and We’ll Find the Best Pathway For you: info@lmiaapprovedjobs.com

Frequently Asked Questions: