Administrative Support Clerk Jobs in Ontario 2025

The Community and Social Services Department is tasked with the development of a robust social infrastructure through the provision of assistance to families and individuals in need. This initiative aims to enhance their self-reliance and overall quality of life, in partnership with community collaborators.

This encompasses the provision of financial assistance, housing support, childcare services, employment opportunities, personal care, and referral services.

You are tasked with delivering administrative support to community and social services (CSS) programs and services. This encompasses but is not limited to, responsibilities such as data entry, filing and records management, reception duties, and client liaison. Additionally, you will provide customer service to clients, facilitate the printing and distribution of cheques and/or replacement documents, and contribute to the enhancement of overall service delivery.

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Details:

• Requisition ID: 15918
• Department: Community & Social Services Dept.
• Service: Employment and Social Services
• Branch: East, Financial & Eligibility Branch
• Employment Type: Multiple Full Time Temporary, Full-Time Permanent Positions, and Eligibility List
• Work Hours: 35.00 hours per week
• Affiliation: CUPE 503 Inside/Outside
• Salary Information: $56,634.76 – $66,266.20 annually (2024 rates of pay)
• Location: Multiple Locations
• City: Ottawa, ON
• Job Category: Community and Social Services
• Application Close: 18/02/2025

EDUCATION AND EXPERIENCE

Completion of Grade 12

A minimum of two years of experience in a customer service, clerical, administrative, or social services setting is required.

Benefits:

• Competitive Remuneration and Employment Stability: Compensation generally varies between $18 and $30 per hour, contingent upon experience and the specific industry. Ontario exhibits a significant demand for administrative positions across various sectors, including government, healthcare, education, and corporate environments.
• Full-Time Benefits & Perks: Many employers provide healthcare benefits, dental programs, and retirement savings (RRSP matching or pensions). Compensated leave for vacation, medical absence, and adaptable work arrangements.
• Career Development and Advancement: There exist opportunities for progression to positions such as executive assistant, office manager, or responsibilities within human resources. Employers frequently provide training and professional development initiatives.
• Work-Life Balance: The majority of administrative positions adhere to conventional 9-to-5 working hours, thereby facilitating a harmonious integration of personal and professional responsibilities. Certain industries offer the possibility of remote or hybrid work arrangements.
• Diversity of Work Environments: There are opportunities available within governmental agencies, corporate enterprises, healthcare facilities, and educational institutions. The capacity to transition between industries while maintaining the same professional function.
• Minimal Educational Prerequisites: Numerous positions necessitate merely a high school diploma or a college certificate in office administration. On-the-job training is prevalent, thereby rendering it accessible to individuals at the entry-level of their careers.
• High Demand and Stable Employment Market: The expanding economy of Ontario guarantees a robust demand for administrative professionals. Job security is notably robust, particularly within the government and healthcare sectors.
• Transferable Skills Applicable to Diverse Professions: Administrative competencies, including organizational abilities, effective communication, and data administration, hold significant value across various sectors. Experience in this position may facilitate career advancement in human resources, project management, or customer service.

KNOWLEDGE

• Office, clerical, and reception protocols.
• Services and programs are provided at the CSS Centres, in addition to those available through community agencies.
• Corporate software applications, including the Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, etc.).
• Corporate Cash Handling Policy
• Familiarity with relevant health and safety legislation, encompassing the rights and responsibilities of employees.

COMPETENCIES, SKILLS AND ABILITIES

• Access, query, and manage databases.
• Engage in effective communication with community representatives, clients, and personnel.
• Exhibit poise and sound judgment in stressful and high-pressure circumstances.
• Operate autonomously with minimal oversight.
• Versatile and adaptable.
• Proficient interpersonal competencies
• Proficient organizational competencies
• Attuned to and cognizant of the unique requirements of consumers within Social Services.
• Exhibit a steadfast dedication to client and consumer services.

WHAT YOU NEED TO KNOW

• Language Proficiency Requirements: Certain locations may necessitate proficiency in English exclusively, French exclusively, or a combination of both languages. Certain positions necessitate proficiency in spoken, written, and reading comprehension of the English language. Certain positions necessitated proficiency in French, encompassing oral communication, reading, and writing skills.
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Please be advised that individuals under the age of 18 are required to undergo a Criminal Record and Judicial Matters check in lieu of the Vulnerable Sector Check. Additionally, police record checks conducted by third-party organizations will not be acknowledged.
• You may initially receive compensation at 95% of your initial wage rate, in accordance with the provisions outlined in the collective agreement.
• Successful candidates who fulfill the employer’s qualification criteria will be positioned on the permanent and/or temporary eligibility list according to their seniority.
• The permanent eligibility list shall be employed to replace permanent full-time continuous vacancies from the closing date of the current competition until the commencement date of the subsequent competition.
• The temporary eligibility list will be utilized to cover full-time temporary vacancies for up to one year from the closing date of this competition
• Kindly retain a copy of the job advertisement. Upon the expiration of the closing date, it will no longer be accessible.

We would like to express our sincere gratitude to all applicants for their interest and the effort they invested in applying for this position. Only those candidates who have been selected for interviews will be contacted.

The City of Ottawa advocates for the principles of diversity and inclusion and complies with the provisions of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black, and other racialized communities, persons with disabilities, women and non-binary persons, and persons of all ethnic origins, religions, sexual orientations, classes, gender identities, and manifestations.

Candidates are strongly encouraged to voluntarily disclose their affiliation with one or more designated employment equity organizations within the self-identification questionnaire.

The City of Ottawa offers accommodations throughout all stages of the employment process, upon request, for applicants with disabilities. Should you be contacted to advance to the selection procedure, kindly inform us if you require any accommodations.

Accessible formats and communication assistance can be provided upon request. Kindly reach out to the Human Resources Service Centre at 613-580-2424, extension 47411.

Frequently Asked Questions: