Engagement Centre Representative Jobs in Calgary 2025

YMCA Calgary is a charitable organization that motivates the potential of Calgary residents. We have developed into a dynamic organization that operates in all four quadrants of the city since our inception in 1902.

YMCA Calgary provides a diverse array of programming and services to meet the needs of our community, including physical and mental well-being, connection and belonging, child-care support, language instruction, affordable tutoring, and more, and is guided by our core values of honesty, caring, respect, and responsibility.

Through the generous donations of our community, we also guarantee that no one is turned away, thereby reducing financial barriers for youth, adults, and families. Throughout our 7 health and wellness facilities, 6 childcare centers, 2 outdoor camps, and 12+ community programs, this impact is felt, enabling individuals of all ages and life stages to flourish, develop, and lead.

Check Also: Mailroom Assistant Jobs in Calgary – Apply Now

Details:

• Engagement Centre Representative – (Part-Time)
• Shane Homes YMCA at Rocky Ridge
• Start Date: Immediately
• Salary:$15.00/hour – $18.29/hour

You have the potential to have a significant impact on the community, both locally and globally. Work with a lively group of individuals and take advantage of the numerous advantages and opportunities that the YMCA provides:

• Free membership to the YMCA Calgary, which includes a linked membership for dependent children.
• Discounts are implemented;
• Continuous leadership development and opportunities;
• Opportunities for leadership awards;
• Opportunities for scholarships;
• Paid training and recertification.

What qualifications are we looking for?

At YMCA Calgary, we endeavor to guarantee that our employees are a good match for the organization, taking into account their strengths, interests, and future aspirations. The following are the qualifications of the successful candidate:

• An exceptional customer service mentality
• Strong computer abilities
• Be organized, resourceful, and adept at managing change.
• Capable of managing time efficiently and is open to change
• Effective communicator via email, phone, and virtual meetings
• An unambiguous Police Information Check with a Vulnerable Sector Search: Evidence
• Three competent references

What does this role look like at YMCA Calgary?

Duties and Responsibilities include serving as the primary point of contact for incoming phone inquiries to the YMCA.

• Responsible for the administrative responsibilities delegated by the supervisor, including the administration of waitlists, the follow-up of promotional sales, and the return of payments.
• Identify and establish opportunities to improve the YMCA experience for all individuals.
• Achieve and surpass the expectations of consumers in all aspects of the Engagement Centre’s service.
• Execute all membership, program, and transactional responsibilities with precision for all consumers who contact the YMCA through the Engagement Centre.
• Comprehend the organizational structure and operations of the YMCA Calgary Association in order to communicate a substantial amount of information in a plain and concise manner over the telephone.
• Strengthen and sustain harmonious working relationships with all volunteers and employees.
• Facilitate the exchange of real-time information throughout the association by utilizing communication channels.
• Assist in the orientation of all new employees and volunteers
• Achieve optimal collective outcomes by working in a team environment
• Capacity to resolve issues

We are currently seeking candidates to cover the following shifts: 8:30 a.m. to 12:00 p.m. on Mondays, Tuesdays, and Wednesdays, and 12:00 p.m. to 15:00 p.m. on Mondays and Thursdays.

Benefits:

• Competitive Compensation: The hourly wage ranges from $15.00 to $30.00, contingent upon performance, talents, and experience.
• Prospects for Professional Development: Clear pathways for advancement to supervisory or managerial positions within the organization.
• Adaptable Work Schedules: Numerous employers provide the option of flexible work hours, such as remote or part-time employment.
• Training programs that are comprehensive: Employers typically offer comprehensive orientation and training to improve technical skills and customer service.
• Work Environment That Is Positive: Team dynamics that are supportive and collaborative, which promote personal and professional development.
• Enhancement of Skills: Acquire experience with customer relationship management (CRM) software and other technological tools.
• Opportunities for Networking: Collaborate with professionals from a variety of industries to establish valuable connections.
• Job Security: Job security is guaranteed by the high demand for customer service professionals.
• Personal Satisfaction: The satisfaction that results from assisting clients in resolving issues and enhancing their experiences.

What qualities do we look for in YMCA Calgary Staff and Volunteers?

The community is the focus of our diverse team of staff and volunteers, who are dedicated to impacting it positively. In addition, they are dedicated to and demonstrate the following competencies:

• Developing Oneself and Others: The process of enhancing the capabilities of individuals in the present and the future.
• Establishing Meaningful Connections: Communicating with individuals in a genuine manner, with their well-being in mind.
• Establishing a Culture of Community: Uniting individuals around a shared purpose and vision.
• Intentional Impact: The intention to make a positive impact on a daily basis.
• Strategic Thinking and Action: Utilizing thoughts, words, and actions to advance the vision.
• Demonstrating technical proficiency and overseeing the YMCA Business Model: The application of business acumen.
• Innovation: The capacity to comprehend one’s surroundings, initiate, and respond effectively to evolving circumstances.

Please be advised that a clear Police Information Check with Vulnerable Sector Search is a prerequisite.

YMCA Calgary is an employer that prioritizes diversity and inclusion. Applicants must possess legal authorization to work in Canada, which can be obtained through Canadian citizenship, permanent residency, or a valid Canadian work permit. YMCA Calgary is not presently involved in international recruitment efforts, as we are obligated to demonstrate that we have exhausted all local and national recruitment methods.

If selected for an interview, prospective candidates will be contacted.

All applications must be submitted online; however, for inquiries regarding specific positions, please reach out to careers@ymcacalgary.org.

Frequently Asked Questions: