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Recreation and Social Programs is currently recruiting enthusiastic, client-focused individuals for their Fair Entry Program. In your capacity as a Fair Entry Administrator, you will engage in direct communication with vulnerable Calgary residents who are submitting applications for The City of Calgary’s low-income subsidy programs.
Details:
- Business Unit: Recreation and Social Programs
- Position Type: 1 Temporary Part-Time (up to 3 months)
- Union: CUPE Local 38
- Location: Various
- Compensation: Pay Grade 7 $35.45 – 47.43 per hour (2025 Rates)
- Days of Work: Vary based on operational
- requirements.
- Hours of work: 20 hours per week
- Audience: Internal/External
- Job ID #: 311311
Responsibilities
The primary responsibilities are as follows:
- Document confidential client information in the Subsidy Assistance Management System (SAMS) database.
- Offer information and referrals to clients who are vulnerable and have complex requirements.
- Inform the client of the variety of City and community subsidy programs and services that are pertinent to their requirements.
- Deal with threats, de-escalate hostile clients, and mediate disputes with customers.
- Identify and contribute to system enhancements that will lead to a more effective and efficient program for customers and staff.
- Instruct new personnel on the policies and procedures of the corporation and its programs, as well as the SAMS database.
Benefits:
- Competitive Salary: Fair Entry Administrator positions generally provide competitive hourly compensation, which can range from $18.00 to $25.00 per hour, contingent upon the location and the candidate’s level of experience.
- Job Security: These positions are frequently located within government agencies or non-profit organizations, which offer consistent employment opportunities and long-term job security.
- Advantages of Health and Wellness: A variety of positions are accompanied by comprehensive health benefits, such as:
- Prospects for Professional Development: This position provides the potential to progress to more advanced administrative roles, such as program coordinator or manager, which come with heightened responsibilities and higher compensation.
- Service to the Community: Equality of Entry Administrators are essential in ensuring that eligible individuals have access to community programs and subsidies, thereby promoting social equity.
- Opportunities for Networking: Administrators can establish professional relationships and broaden their professional network by collaborating with government agencies and community organizations.
- Work Environment that is Inclusive: Many employers in this sector prioritize inclusivity and diversity, which makes it a welcoming position for individuals from a variety of backgrounds, including newcomers to Canada.
- Direct Effect on Lives: By assisting individuals in obtaining programs and services that enhance their quality of life, this position enables them to make a significant impact.
Qualifications
- A minimum of one year of experience working with vulnerable populations, as well as a two-year diploma in Human Services or a related field.
- There is a requirement for intermediate proficiency in Microsoft Office (Excel and Word) and prior experience with complex database applications.
- Crisis de-escalation necessitates formal training.
- Cultural awareness training is regarded as a valuable asset.
- Knowledge of the City of Calgary’s subsidized programs will be regarded as a valuable asset.
- Exceptional communication skills, with a particular emphasis on conflict resolution and customer service, as well as the ability to make decisions and solve problems.
- Exhibit a high level of sensitivity, attention to detail, and the capacity to prioritize work in a fast-paced, high-volume environment.
Pre-employment Requirements
- A security clearance will be administered.
- Proof of qualifications is required for successful applicants.
For More Info:
Email Your CV, and We’ll Find the Best Pathway For you: info@lmiaapprovedjobs.com
Frequently Asked Questions:
-
What is a Fair Entry Administrator?
A Fair Entry Administrator is responsible for the processing of applications for programs that offer subsidies or access to community services to eligible individuals. They guarantee the application and approval process is conducted fairly and transparently.
-
Is this job suitable for newcomers to Canada?
Indeed, numerous Fair Entry Administrator positions are open to newcomers, particularly those with administrative or customer service experience. Familiarity with community resources and languages other than English is frequently advantageous.
-
What is the average salary for Fair Entry Administrator jobs in Canada?
Depending on location and experience, salaries typically range from $18.00 to $25.00 per hour.
