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Duties
Foot Passenger Ticket Agent duties:
- Processing employee credentials, receiving cash or corporate media, and calculating and collecting passenger fares.
- Responding to passenger inquiries, providing route and schedule information, directing passengers to the appropriate berths and Terminal facilities, and arranging assistance for elderly or disabled travelers.
- Executing revenue procedures, preparing the float, cashing out, completing out the bank deposit, and inputting daily sales totals into the computer and filing duplicates.
- Guaranteeing that the ticket booths are adequately supplied with revenue documents, charge card forms, and boarding permits.
Vehicle Ticket Agent duties:
- Acquiring a float and ensuring that there is an adequate stock of schedules and media items in the booth.
- Operating a cash register; determining and calculating appropriate fares; accepting cash, credit cards, or Corporate media payments; directing passengers to correct lanes for their destinations; ensuring that traffic line-ups at the ticket booth are progressing in a timely fashion.
- Dispensing information to the public regarding ferry sailing times, other ferry routes and services, and tourist information, and communicating with Tower Controllers.
- Preparing pre-deposits of cash between sailings and final bank deposit at end of shift.
- Balancing cash and media sales, preparing the float for return at the end of each watch, compiling and checking revenue information, inputting the day’s sales into a computer; and filing information.
What do you bring to the team?
You are an optimistic, customer-centric individual who excels in a fast-paced, customer-centric environment. You are adept at working independently and collaboratively, and you have exceptional communication abilities. Furthermore, you are at ease working outdoors in any weather.
You have one year of experience in cash management with a complex POS system and one year of experience in customer service.
Benefits:
- Consistent Demand:
The demand for foot passenger ticket agents is consistent in BC, particularly in coastal regions such as Vancouver and Vancouver Island, due to the abundance of ferries. Ferries are a critical component of the transportation system in British Columbia, as they facilitate travel to and from a variety of islands and coastal communities. - Seasonal and Year-Round Positions:
Although certain positions may be seasonal due to tourism, there are year-round opportunities, particularly for ferry services in regions such as Vancouver and Victoria.. - Hourly Wages:
In British Columbia, foot passenger ticket agents are generally compensated at a competitive rate. The compensation may fluctuate based on location and experience, with the possibility of remuneration increases based on seniority or specialized skills (e.g., the ability to manage multiple languages). - Overtime Opportunities:
The potential for overtime work may result in increased compensation, contingent upon the employer and the season. - Travel Discounts:
Numerous ferry companies provide employees with travel benefits or discounts, which may result in reduced rates or even complimentary travel on ferries within British Columbia. - Union Benefits:
Certain positions may be unionized, which provides supplementary benefits such as health insurance, pension plans, paid time off, and job security. - Other Employee Discounts:
Certain employers provide discounts on services associated with tourism, accommodations, and local attractions. - Locations of Interest:
Numerous ferry terminals are situated in picturesque coastal regions. As a foot passenger ticket agent, you will frequently be situated in picturesque locations such as Vancouver, Victoria, or the BC coastline. - Customer Interaction:
This position provides ample opportunities for interaction with both travelers and locals, fostering a dynamic work environment. You may have the chance to assist passengers from various countries. - Customer Service Skills:
The position necessitates the acquisition of strong customer service skills, as it entails the provision of assistance to passengers, the resolution of inquiries, and the facilitation of a seamless travel experience. - Multitasking and Problem-Solving:
You will acquire the ability to manage multiple tasks concurrently, as well as to address customer inquiries, scheduling, and ticketing. It is an ideal position for individuals who thrive on adaptability and novelty. - Communication Skills:
It is imperative to possess strong communication skills, as you will be interacting with both locals and international travelers. These skills will develop as you work. - Career Advancement:
Beginning as a foot passenger ticket agent can result in advancement within the ferry company or transportation sector. Supervisory, managerial, or other operational positions may open up to you. - Cross-Industry Opportunities:
This field can provide opportunities for employment in other sectors such as transportation, tourism, or customer service in British Columbia. - Adaptable Work Schedules
Flexible periods may be feasible contingent upon ferry schedules and location. While some locations may necessitate early morning, late-night, or weekend work, this can be alluring to individuals who prefer unconventional work hours. - Full-Time and Part-Time Positions:
These roles are frequently available in either full-time or part-time formats, which provides you with the ability to maintain a work-life balance.
Join us!
Please submit your cover letter and resume by March 16, 2025, if this sounds like your next excellent career move.
“We facilitate the connection between communities and customers and the individuals and locations that are significant in their lives.”
At BC Ferries, our employees are our most valuable assets in the delivery of our dedication to customer satisfaction, service, and safety. We are committed to promoting diversity and employment equity in the workplace and welcome applications from all qualified individuals, including women, visible minorities, Indigenous Peoples, persons with disabilities, and individuals of diverse sexual orientation, gender identity, or expression (LGBTQ2S+). We seek applicants who reflect the ever-evolving nature of our workplace.
We are grateful for the interest of all applicants; however, only those who are chosen for an interview will be contacted.
For More Info:
Email Your CV, and We’ll Find the Best Pathway For you: info@lmiaapprovedjobs.com
Frequently Asked Questions:
What does a foot passenger ticket agent do?
A foot passenger ticket agent is accountable for the following responsibilities: selling tickets to passengers who are traveling without vehicles, aiding with boarding, answering customer inquiries, handling ticketing systems, and ensuring the seamless operation of ferry terminals. Additionally, they may assist in directing passengers to their designated boarding areas, providing travel information, and handling cargo.
What is the pay for foot passenger ticket agents in BC?
The amount of money earned per hour is contingent upon factors such as location and level of experience. Foot passenger ticket agents in British Columbia may earn an hourly wage ranging from $16 to $25 on average.
Do I need a special license or certification to work as a foot passenger ticket agent?
In general, there is no requirement for a special license or certification to operate as a foot passenger ticket agent. Nevertheless, the employer may require or recommend specific certifications, such as First Aid or WHMIS (Workplace Hazardous Materials Information System).
