Front Desk Support Worker Jobs in Ontario 2025 – Apply Now

YWCA Toronto is committed to the promotion of anti-discrimination practices and the principles of anti-oppression, with the objective of safeguarding and respecting the rights of all individuals. We strive to foster an environment that is inclusive and supportive of all women, as well as individuals who identify as transgender, intersex, non-binary, agender, and/or Two-Spirit.

We actively invite applications from women and individuals of diverse gender identities, encompassing all ethnicities, ethnic backgrounds, religions, abilities, and sexual orientations.

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The Part-time Front Desk Support Worker (Weekend) is tasked with providing a welcoming and supportive reception service. This role involves collaboration within a team to foster a meaningful and relevant environment for tenants, participants, and guests, all within a feminist framework.

The position requires a proficient understanding of, and response to, the dynamics and impacts of trauma, mental health issues, and oppression. The position also entails the execution of administrative responsibilities essential for facilitating the seamless functioning of the front desk.

Details:

• Employment Type: Part-Time, Permanent
• Work Hours: 24 hours per week (Saturday – Sunday 10 am to 10 pm)
• Salary: $33,826 (prorated) (L5) annually, plus comprehensive benefits
• Location: 80 Woodlawn Avenue East, Toronto, Ontario, M4T 1C1
• Company: YWCA Toronto

ABOUT YWCA TORONTO – 1st STOP WOODLAWN

This program offers a maximum of 62 shelter spaces for adolescents aged 16 to 24, as well as for adult women, transgender individuals, and non-binary participants aged 25 and older. This program functions within the framework of a congregate living facility that comprises 72 units of permanent accommodation. This shelter receives funding from the City of Toronto and complies with the established Toronto Shelter Standards.

KEY RESPONSIBILITIES

• Welcomes and provides guidance to tenants, participants, guests, contractors, and suppliers upon their arrival at the site.
• Respond to telephone and in-person inquiries pertaining to 1st Stop Woodlawn and Permanent Housing, and appropriately direct calls to the relevant staff members.
• Addresses client complaints and concerns with tact and diplomacy, effectively mitigating the potential for conflict.
• May be required to attend hearings at the Landlord and Tenant Board and serve as a witness when necessary.
• Utilizes an understanding of trauma-related issues and the complexities surrounding female maltreatment to respond adeptly to tenant requests for assistance.
• Facilitates the orientation process for new tenants to ensure their familiarity with and comprehension of the available programs, staff, and community environment.
• Exhibits and sustains an understanding of pertinent community services that address the requirements of tenants.
• Maintains records of shelter occupancy and updates tenant lists accordingly.
• Compiles daily maintenance inventories and conveys information regarding room availability to the relevant personnel.
• Distributes weekly meal vouchers and daily menus to tenants who are paying.
• Facilitates the submission of maintenance requests from residents, tenants, and staff to the relevant property services personnel.
• Observe and record activities occurring within and in the vicinity of the building through video surveillance systems;
• Review and address entries within the security records, subsequently referring pertinent issues to the appropriate YWCA personnel.
• Addresses on-site emergency requirements by implementing the established on-call protocols, which include the Directors, Property Services, Housing Support, and program personnel.
• Implements corrective measures in response to potential safety hazards, ensuring that such hazards are duly reported to the relevant personnel.

Benefits:

• Competitive Remuneration and Consistent Income: Salaries generally fluctuate between $16 and $30 per hour, contingent upon the individual’s experience and the specific industry. Numerous positions provide compensation for overtime work as well as incentives contingent upon performance.
• Employment Stability and Elevated Demand: The hospitality, healthcare, corporate, and customer service sectors consistently necessitate the presence of front desk personnel. Offices, hotels, hospitals, and service centers depend on front desk personnel to ensure the seamless functioning of their operations.
• Advantages and Benefits: Numerous employers provide health insurance, as well as dental and vision coverage. Certain organizations offer compensated vacation, medical leave, and retirement benefits, such as matching contributions to Registered Retirement Savings Plans (RRSPs). Discounts on company services/products (e.g., hotel accommodations, gym memberships).
• Equilibrium between Professional and Personal Life: Numerous occupations adhere to conventional 9-to-5 schedules, whereas the hospitality and healthcare sectors provide more flexible shift arrangements. Both part-time and full-time options are offered, allowing for flexibility in accordance with individual preferences.
• Opportunities for Professional Advancement: Positions at the front desk can serve as a pathway to careers in administration, customer service, or management. Organizations frequently offer on-the-job training to augment competencies in communication, problem-solving, and organizational skills.
• Diverse and Inclusive Workplace Environment: Ontario is recognized for its diverse work environments, rendering it an inviting locale for international professionals. Numerous enterprises endorse the employment of multilingual personnel, thereby augmenting career prospects for bilingual applicants.
• Possibility of Securing Permanent Residency: For immigrants, securing front desk positions may facilitate eligibility for Permanent Residency (PR) through various programs, including the Ontario Immigrant Nominee Program (OINP), the Canadian Experience Class (CEC), and the Express Entry pathways.
• Development of Skills: Acquire essential competencies including customer service, multitasking, and office administration. Familiarity with computer systems, scheduling software, and business operations enhances long-term career opportunities.
• Networking and Professional Development: Positions at the front desk offer the opportunity to engage with clients, executives, and professionals, thereby facilitating avenues for career progression. Employment within corporate environments may facilitate the acquisition of superior employment opportunities in associated sectors.
• Accessible Entry-Level Opportunities: Numerous front desk positions do not necessitate extensive experience or a formal degree, rendering them particularly suitable for recent graduates and individuals seeking to transition into a new career.

QUALIFICATIONS

• The attainment of an undergraduate degree from a recognized institution in a pertinent discipline (for instance, Social Work) will be required; however, applications for equivalency will be taken into account.
• 1 to 3 years of relevant professional experience in supportive housing.
• Demonstrated proficiency in customer service, exceptional organizational capabilities, and strong administrative competencies.
• Familiarity with security operating systems is considered advantageous.
• Experience in a residential environment is considered advantageous.
• Proficiency in providing culturally sensitive services within a multicultural context.
• Exhibits a comprehensive understanding and practical experience in assisting women who are navigating challenges related to unstable housing, destitution, experiences of violence or trauma, as well as mental health and concurrent addiction issues.
• Possessing knowledge and experience in the application of an anti-oppression framework and trauma-informed practices.
• Familiarity with the harm reduction framework.
• Familiarity with the Residential Tenancies Act;
• Completion of the training pertaining to the Toronto Shelter Standards.
• Possession of a certificate from the Toronto Hostel Training Centre and successful conclusion of WHMIS training are considered advantageous qualifications.
• Proven ability to perform effectively under duress while maintaining composure in crisis situations;
• Expertise and proficiency in addressing crisis situations and mitigating conflict.
• Outstanding verbal communication abilities, proficient written communication skills, and robust interpersonal skills.

What We Offer:

• Comprehensive Medical, Vision, and Dental Coverage
• Life Insurance and Long-Term Disability Benefits
• Multi-Sector Pension Plan: The employer’s contribution is set at 5.75%, while the employee’s contribution is established at 3.25%.
• Leave Entitlements: Employees are entitled to an initial allocation of 20 vacation days, 1.5 days of sick leave per month, 12 paid holidays, health promotion days, and 4 floating holidays.
• Additional Benefits: Childcare Assistance, Supplementary Employment Benefits for Maternity and Parental Leave, Educational or Sabbatical Leave, and Financial Support for Professional Development.

Please be advised that a vulnerable sector police reference check is a prerequisite for the successful candidate prior to employment. YWCA Toronto operates as a unionized environment, with staff representation by CUPE Local 2189. This position falls within the Bargaining Unit. Kindly indicate in your cover letter if you are an internal candidate. Please note that this position is not eligible for secondment for internal applicants.

The YWCA Toronto effectually transforms lives. As the preeminent multi-service organization for women in the city, we assist women and individuals of diverse gender identities in escaping violence, alleviating poverty, and securing secure, affordable accommodation.

We diligently strive to dismantle the obstacles that impede women and gender-diverse individuals from attaining equality.

Vaccination Policy: In alignment with YWCA Toronto’s COVID-19 Vaccination Policy, it is strongly recommended that all employees, students, and volunteers associated with YWCA Toronto receive all COVID-19 vaccinations and supplemental doses as advised by Toronto Public Health.

Kindly be advised that a police reference check pertaining to vulnerable sectors is a prerequisite for the successful candidate prior to employment.

YWCA Toronto advocates for the principles of anti-oppression and complies with the provisions of the Ontario Human Rights Code. We actively invite applications from women and individuals of diverse gender identities, encompassing all ethnicities, ethnic backgrounds, religions, abilities, and sexual orientations.

YWCA Toronto offers accommodations throughout all stages of the employment process, upon request, for applicants with disabilities. Should you be contacted, kindly inform us if you require any accommodations. We extend our gratitude to all candidates for their interest; however, only those who have been shortlisted for an interview will be contacted.

YWCA Toronto operates as a workplace that is sensitive to scents.

For More Info:

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