Bayshore HealthCare is a privately owned corporation that is one of the most prominent providers of home and community healthcare services in Canada. Since 2006, Bayshore HealthCare has been a Platinum member of Canada’s Best Managed Companies Program, a distinction that it is proud to exhibit. In addition, Forbes has designated Bayshore Healthcare as one of Canada’s Best Employers.
Bayshore is currently seeking a Client Service Coordinator to join our exceptional team. This critical customer service position is accountable for the scheduling of field employees for client care assignments and the resolution of service inquiries.
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Under the supervision of the On-Call Client Service Supervisor, the On-Call Client Intake Coordinator will be accountable for the management of both inbound and outbound contacts. They will be a professional and pleasant individual who is able to interact with clients, families, employees, and referral sources. They will be results-oriented, reliable, and compassionate.
On-Call Client Service Coordinator Jobs in Ontario 2025
Responsibilities
- Respond to and document client inquiries regarding care and service that arise after business hours.
- Respond to clients, families, and employees in a positive manner while providing effective and efficient service over the telephone.
- Finalize data entry and guarantee that documentation is precise.
- Address and document client complaints and concerns, and inform the On-Call Client Service Supervisor.
- Provide prompt service through email and telephone.
- Respond promptly to phone calls and correspondence.
- As necessary, provide clients and field employees with schedules.
- Adhere to the policies and procedures of Bayshore.
- Participate in quality activities and continuous improvement initiatives that are consistent with the organization’s Quality Management System.
- While fulfilling all obligations, participate in proactive health and safety initiatives. Is responsible for informing the immediate Supervisor of any health and safety hazards or concerns.
- Preserves the confidentiality of consumer and corporate information.
- Fulfill any supplementary responsibilities that have been requested.
Work Location: Bayshore Healthcare, National Service Centre, 2101 Hadwen Rd, Mississauga, ON L5K 2L3. (REMOTE)
Benefits:
- Flexible Scheduling:
On-call positions enable employees to manage their personal commitments and other job obligations through the implementation of flexible work hours. - Remote Work Options:
A multitude of client service coordinator positions can be executed remotely, which provides convenience and reduces the expense of commuting. - Hourly Wages with Premiums:
On-call positions frequently offer competitive hourly wages, as well as additional compensation for assignments that occur on weekends, holidays, or evenings. - Overtime Opportunities:
The possibility of earning overtime pay may arise contingent upon the burden. - Professional Experience:
Acquire valuable experience in coordination, communication, problem-solving, and client management. - Career Advancement:
These positions offer a route to full-time positions in healthcare coordination, client relations, or management. - Networking Opportunities:
Establish relationships with industry colleagues, healthcare professionals, and clients. - Dynamic Work Experience:
The acquisition of crisis management skills and the ability to adapt to a variety of client requirements and situations. - Team Collaboration:
Possibility to collaborate with multidisciplinary teams, which may include administrative personnel and healthcare providers. - Demand and Job Security
Coordinators are in high demand due to the growing demand in the healthcare, social services, and customer service sectors, which guarantees job availability. - Impact and Personal Fulfillment
Coordinators are essential in guaranteeing that clients receive the services they require, which in turn enhances their contentment and overall well-being. - Positive Client Interactions:
A sense of accomplishment is achieved by establishing rapport and sustaining robust client relationships. - Employee Discounts and Benefits:
Certain employers provide discounts, wellness programs, or access to employee assistance programs. - Potential Benefits:
Although on-call positions are typically part-time, certain employers may provide prorated benefits, such as paid training or development opportunities. - Dynamic Work Environment:
The work is engaging and prevents monotony because each day presents unique challenges. - Opportunities for Problem Solving:
Coordinators are frequently compelled to think swiftly and creatively in order to address client concerns.
Job Qualification
- Education: A secondary school diploma is the minimum requirement. An asset is a college education or an equivalent combination of education and experience.
- Experience: A minimum of two years of relevant customer service experience, preferably in the healthcare sector.
Other Skills and Abilities
Exceptional organizational and interpersonal skills; demonstrated proficiency in written and spoken English; proven ability to work independently and as part of a team; ability to meet deadlines; strong commitment to continual learning; demonstrated competency in Windows scheduling software and keyboarding; and exceptional organizational and interpersonal skills.
The French language is regarded as a valuable asset. It is essential to possess exceptional problem-solving and telephone communication abilities. Demonstrates the capacity to objectively evaluate client and family circumstances and address challenging situations in a consistent manner.
Internal candidates must have a demonstrated history of success in interacting with clients, family members, and employees, as well as an above-average level of initiative. Internal candidates who are successful must successfully complete a three-month probationary period that is specific to the On-Call Client Intake Coordinator position.
It is imperative to convey empathy and compassion. In the context of confidential and sensitive matters, it is imperative to exercise professionalism, judgment, and discretion.
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Frequently Asked Questions:
What does an on-call client service coordinator do?
An on-call client service coordinator is accountable for the management of client requests, the coordination of services, the scheduling of appointments, and the resolution of client issues outside of regular business hours. They guarantee that clients and service providers communicate effectively, thereby preserving high levels of consumer satisfaction.
How do I apply for an on-call client service coordinator job in Ontario?
Job Portals: Consult websites such as LinkedIn, Glassdoor, or Indeed to conduct job searches. Organization Websites: Examine the career pages of corporate service providers, community organizations, or healthcare agencies. Connecting with professionals in the field can also provide job leads and referrals.
What is the salary range for this role in Ontario?
The salary typically varies from $18 to $28 per hour, contingent upon the industry, qualifications, and experience. Additional pay premiums may be associated with evening, weekend, and holiday schedules.
