This classification is provisional. The incumbent or supervisor may initiate formal regular review classification procedures at any time after the incumbent has worked in the role for a minimum of six months.
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Details:
- Position Title: Service Representative (2 positions)
- Department/Unit: Registrar’s Office
- Location: Halifax, Nova Scotia, Canada
- Posting Number: S059-25
- Employee Group: NSGEU Local 77
- Position Type: Term
- Duration of Contract (if applicable): 1 year
- Employment Type: Full Time
- Full-time Equivalency (FTE): 1.0
- Salary: $28.14 – $35.62 per hour ($47,554 – $60,203 per annum, 32.5 hours per week)
- Classification: C7
About Dalhousie University:
Dalhousie University is the premier research-intensive university in Atlantic Canada and is a driving force behind the region’s intellectual, social, and economic growth. Dalhousie University is a genuinely national and international institution, with over half of its nearly 21,000 students hailing from outside the province. The university is situated in the heart of Halifax, Nova Scotia, and has an Agricultural Campus in Truro/Bible Hill. A vibrant, purpose-driven community, which celebrated 200 years of academic excellence in 2018, is fostered by our 6,000 faculty and staff.
Job Summary:
The Registrar’s Office (RO) is a massive, multi-site, and multi-unit operation that is responsible for the entire academic journey of Dalhousie students, from recruitment and admissions to convocation and beyond. The Service Representative serves as the initial point of contact for students at the Registrar’s Office and reports to the Manager of Service Experience. Deliver exceptional service to the public, members of the university community, and prospective and current students.
Key Responsibilities:
- Assist and advise clients on a diverse array of university and academic regulations, policies, procedures, deadlines, fees, student assistance programs, and more in person, via email, phone, and chat. Additionally, screen, assess, and respond to inquiries, complaints, and concerns.
- Process and upload digital transcripts and other documentation to the MyCreds network, as well as fulfill paper transcript requests.
- Process Registrar’s Office deposits and collect fees to guarantee the veracity of the amount received.
- Assist students in understanding registration policies, procedures, and deadlines, and register them after the online eligibility period has concluded.
- Instruct students on the self-serve tools that are accessible to them in Dal Online.
Benefits:
1. Health and Dental Insurance:
- Comprehensive medical coverage, including doctor visits, hospital stays, and prescription medications.
- Dental care covers routine check-ups, cleanings, and major dental procedures.
2. Retirement Savings Plans:
- Employer-sponsored pension plans or group Registered Retirement Savings Plans (RRSPs) with potential employer matching contributions.
3. Paid Time Off:
- Annual vacation leave, the duration of which may increase with tenure.
- Paid statutory holidays as recognized in Nova Scotia.
- Sick leave provisions for health-related absences.
4. Employee Assistance Programs (EAP):
- Confidential counseling services to support mental health and well-being.
5. Professional Development:
- Opportunities for training, workshops, and courses to enhance skills and career advancement.
6. Performance Bonuses:
- Incentive programs reward employees based on individual or company performance.
7. Flexible Work Arrangements:
- Options for remote work, flexible scheduling, or compressed workweeks to support work-life balance.
8. Employee Discounts:
- Reduced prices on company products or services.
- Access to discounts from partner organizations.
9. Wellness Programs:
- Initiatives promoting physical health, such as gym memberships or wellness challenges.
10. Life and Disability Insurance:
- Financial protection for employees and their families in the event of unforeseen circumstances.
Note:
The successful applicant is obligated to work on campus in person due to operational requirements.
Required Qualifications:
- A Business/Office Administration diploma and a minimum of three to five years of related experience (or an equivalent combination of training and experience).
- Proficient in time management, organization, interpersonal, and communication.
- Exhibited a high level of accuracy and attention to detail in their analytical abilities.
- Demonstrated capacity to create documentation that is both concise and well-organized.
Assets:
- Bachelor’s degree.
- Experience in a Registrar’s Office.
- Familiarity with the Ellucian Banner system.
- Knowledge of MyCreds and/or Slate.
Job Competencies:
Additionally, the successful candidate is anticipated to exhibit proficiency in Dalhousie’s essential competencies (https://www.dal.ca/dept/leaders.html), specifically:
- Self-Awareness & Professionalism
- Respect & Inclusion
- Knowledge & Thinking Skills
- Communication
- Service
Additional Information:
Dalhousie University advocates for a balanced and healthful lifestyle. Our comprehensive compensation package comprises a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program, and a tuition assistance program.
Application Consideration:
Priority consideration is accorded to bargaining unit employees (NSGEU local 77), who will receive notification regarding the status of their application subsequent to the assessment. When there is no qualified candidate from the bargaining unit, all other applications will be considered.
We are grateful for all applications and would like to inform you that the recruiting department or Human Resources will contact only those who have been selected for an interview.
Diversity Statement:
Dalhousie University is dedicated to the pursuit of inclusive excellence by consistently advocating for equity, diversity, inclusion, and accessibility. The university welcomes applications from individuals of Indigenous descent (particularly Mi’kmaq), Black/African descent (particularly African Nova Scotians), and other racialized groups, as well as women, individuals with disabilities, and those who identify as members of 2SLGBTQ+ communities. Additionally, the university welcomes all candidates who would enhance the diversity of our community. For additional details, please visit www.dal.ca/hiringfordiversity.
Frequently Asked Questions:
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What is the average salary for a Service Representative in Nova Scotia?
The average salary for a Customer Service Representative in Nova Scotia is approximately CA$17 per hour. Salaries can range from CA$15 to CA$31 per hour, depending on experience, employer, and specific job responsibilities.
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Are there opportunities for career advancement in this role?
Yes, Service Representatives can advance to supervisory or managerial positions within customer service departments. Gaining additional experience, demonstrating strong performance, and pursuing further education or certifications can enhance advancement opportunities.
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What are the typical working hours for this position?
Service Representatives usually work between 35 to 40 hours per week. However, some positions may require shift work, including evenings and weekends, especially in industries that operate outside of standard business hours.
