Halton Region is dedicated to cultivating a workplace that is inclusive, equitable, and diverse, and that is representative of the communities we serve. All individuals are valued, welcomed, and respected for their distinctive perspectives and contributions. Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized individuals, persons with disabilities, women, and members of the 2SLGBTQ+ community are encouraged to submit applications. Accommodations are available to candidates who are participating in the selection process upon request at any time.
Public health employees are expected to exhibit respectful, inclusive, and non-judgmental values in order to deliver high-quality programs and services, such as sexual health, harm reduction, and immunization clinic services.
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Halton Region acknowledges the numerous advantages of hybrid work arrangements, such as improved work-life balance and flexibility, as an employer of choice. Our Hybrid Work Program is applicable to this position.
Details:
- Posting ID: 3801
- Department: Social & Community Services
- Division: Employment & Social Services
- Pay Range: $27.19 – $30.96
- Job Type: Contract > 1 Year
- Hours of Work: 35 hours per week
- Work Location: Halton Regional Centre – 1151 Bronte Road, Oakville
- Employee Group: CUPE Local 3732
- Posting Date: January 27, 2025
- Application Deadline: January 31, 2025
CUPE Local 3732 applicants will receive first consideration for this position
Job Summary
The Team Support Clerk is responsible for providing administrative support to the Social Services team and providing front-line reception services to Halton residents, all while reporting to the Supervisor of Social Services.
Duties & Responsibilities
- Achieves direct, frontline customer service by promptly responding to customer inquiries, complaints, and concerns.
- Refers individuals to both internal and external resources.
- Assists walk-in consumers by responding to telephone inquiries and relaying communications.
- Offers customer service support to Ontario Works sites in the reception/waiting room.
- Responsible for maintaining the general cleanliness of the reception area, waiting room, and lobby.
- Provides supplemental assistance to the Integrated Program Assistant.
- Distributes mail to Ontario Works site personnel and coordinates the daily collection and drop-off of couriers.
- Records data in an Excel spreadsheet and prepares food vouchers, recreation forms, transport tickets, and optical forms for participant pickup.
- Updates SAMS as necessary.
- Records all correspondence received in an Excel spreadsheet and prepares routine correspondence for delivery to Integrated Case Managers.
- Ensures that there is an adequate supply of forms and publications and places new orders as needed.
- Gathers data, statistics, and other relevant information.
- Assists the Employment and Social Services site and personnel with routine administrative tasks.
- Executes additional responsibilities as necessary.
Skills & Qualifications
- A secondary education diploma with a focus on Office Administration
- A minimum of two years of experience in a related field
- Exhibits exceptional self-management, organization, planning, and multitasking skills
- Exceptional oral and written communication abilities
- A comprehension of Ontario Works legislation is advantageous.
- Demonstrated proficiency in customer service and the capacity to resolve issues with participants who are more difficult to serve
- Knowledge of the Social Assistance Management System (SAMS) and proficiency in Microsoft Office Suite applications would be regarded as a valuable asset.
- An equivalent combination of education and experience will be assessed.
Benefits:
- Competitive Salary: Team Support Clerks in Ontario’s expanding administrative sector receive an equitable and competitive wage within the $15.00 – $30.00 per hour range.
- Job Security and Stability: Administrative positions are essential for the operation of numerous organizations, as they offer long-term career opportunities and job stability.
- Career Development and Advancement: Team Support Clerks frequently advance to more senior administrative or management roles, including Operations Manager, Executive Assistant, or Office Manager, as they accumulate experience.
- Skill Development: These positions provide the opportunity to cultivate a diverse array of professional skills, such as proficiency in office software such as Microsoft Office, time management, and organization.
- Work-Life Balance: Full-time Team Support Clerk positions typically provide standard office hours, which enable employees to maintain a healthy work-life balance by taking weekends and evenings off.
- Health and Wellness Benefits: Numerous employers provide healthcare packages that encompass medical, dental, and vision insurance, thereby enhancing the general well-being of their employees.
- Paid Time Off: Full-time employees are generally granted paid vacation and medical leave, which facilitates the management of personal matters while simultaneously maintaining their income.
- Diverse Work Environments: Team Support Clerks have the opportunity to work in a variety of industries, including finance, government, healthcare, and education, which provides a wide range of career paths and experiences.
- Job gratification: Many individuals derive a sense of purpose and gratification from their work by supporting teams and contributing to the organization’s overall efficiency.
- Networking Opportunities: Team Support Clerks engage in interactions with colleagues from various departments, which offer valuable opportunities to establish relationships, network, and advance professionally.
- Flexible Work Options: In certain instances, organizations may provide employees with the opportunity to work from home or on hybrid schedules, which can improve their overall job satisfaction and work-life balance.
Working/ Employment Conditions
Working Conditions
- The incumbent is responsible for arranging their own conveyance, as travel will be necessary.
Employment Conditions
- An employment offer will be extended to the successful candidate provided that the Regional Municipality of Halton receives a current, original, and acceptable Criminal Records Check within the last six months by the first day of employment.
Important information about your application:
- Halton Region will ensure that the recruitment process is inclusive of the needs of individuals with disabilities in accordance with the Ontario Human Rights Code and Ontario Regulation 191/11 – Integrated Accessibility Standards. Please inform the Talent Acquisition representative of the nature of the accommodation(s) you require if you require it at any stage of the recruitment process.
- Kindly submit your application online. We will make every effort to meet the unique requirements of registrants with disabilities and those who are unable to apply online. If you encounter any difficulties with the submission of your application, please contact HR Access at 905-825-6000 extension 7700.
- Applications will be received until 11:59 p.m. on the deadline date specified in the posting.
- We welcome applications from all qualified candidates; however, only those who are currently being evaluated will receive correspondence.
- The personal information that is collected during the job application procedure will be exclusively utilized to ascertain the qualifications for employment.
- You will be contacted via email and/or phone if you are chosen for an interview. Kindly verify that the contact information on your resume is current and that you are routinely checking your email and voicemail.
The Halton Region provides services to over 650,000 residents in the cities of Burlington, Halton Hills, Milton, and Oakville. We are dedicated to providing exceptional programs and services that contribute to the quality of life and employment in Halton. We recruit exceptional individuals who are dedicated to meaningful work that has a positive impact on our community.
At Halton, you are rewarded for your contributions and accomplishments, and you are encouraged to advance and succeed in your career. As an employee, you will be a part of a progressive, service-oriented, and award-winning organization that fosters a diverse and inclusive work environment.
For More Info:
Email Your CV, and We’ll Find the Best Pathway For you: info@lmiaapprovedjobs.com
Frequently Asked Questions:
What does a team support clerk do?
The administrative and operational support of teams within an organization is the responsibility of a team support clerk. Typical responsibilities include the coordination of meetings, the preparation of documents, the management of schedules and communication, and the maintenance of office supplies.
Is it possible to perform team support clerk jobs remotely?
Although some Team Support Clerk positions are located on-site, there is a growing trend among companies to provide remote or hybrid work options, particularly for administrative positions. For precise information regarding the location of employment, consult job advertisements.
What is the salary range for team support clerk jobs in Ontario?
The hourly wage typically varies between $15.00 and $30.00, contingent upon the employer, location, and level of experience.
